How To Fix “The Content Cannot Be Loaded” OmniScript Error In Salesforce

How To Fix “The Content Cannot Be Loaded” OmniScript Error In Salesforce

Depending on your browser you can sometimes get an error that reads “The Content Cannot be loaded” when trying to get the URL of the Salesforce OmniScript you would like to launch.

To resolve the issue and access the URL, follow these steps:

Step 1

Go through the normal steps, beginning with selecting “How To Launch” from the dropdown menu in the OmniScript configuration header.

Once the new screen loads, you will see the error message “The content could not be loaded”.

Step 2

Again navigate to the OmniScript configuration header and select “Open in Classic Designer”.

Now you should be able to see the URLs needed to embed the OmniScript for both Lightning Web Components and Angular.