Best Choice


Zendesk is an all-in-one customer service software designed for streamlining support operations.

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Best Value allows teams of all sizes to quickly manage customers, implement sales processes, organize projects, and manage tasks in one place. 

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SAP is one of the most widely-used enterprise resource planning software solutions available. 

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Runner Up


With Hubspot’s suite of integrated solutions, your organization can reach more potential customers and generate higher returns on your investments. 

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If you are looking for solutions to drive greater efficiency and facilitate digital transformation in your business, then a Business Support System (BSS) could be a great choice.

BSS solutions streamline operations, reduce costs, and help businesses create more innovative products by centralizing customer data and automating processes.

Let’s take a look at the top 7 BSS solutions in the market right now and find the one that’s right for you.

What Are The Best BSS Solutions For Digital Transformation?

1. ZenDesk


Zendesk is an all-in-one customer service software designed for teams looking to streamline their support operations.

It provides customer care agents and customers with a wide range of functions and benefits.

Zendesk offers comprehensive support solutions that will make any team’s workflow more efficient while ensuring they provide quality support every step of the way.


  • Customizable themes to best align your company’s branding visual identity
  • Centralized hub enabling reps to respond quickly and effectively
  • Powerful ticketing, live chat, phone support, and self-service options
  • Comprehensive reporting tools


zendesk bss solutions pricing


Zendesk is an incredibly helpful customer service and support platform that is ideal for both start-ups and large corporations.

Zendesk can provide the ticketing system, knowledge base, live chat, and call center capabilities needed to provide excellent customer service.

If you’re looking for a way to manage conversations with customers in one location and ensure prompt responses are made in a professional manner, then Zendesk is the right solution for you.

It is easy to use for both agents and customers, so you can make sure your customer experience is smooth from the start.

Sign up for a free trial of Suite Professional.

2. PipeDrive


Pipedrive is a customizable customer relationship management (CRM) platform designed to make sales and customer management easier.

It streamlines communication between teams, lead tracking, and task organization.

With intuitive visuals, Pipedrive makes customer relations quick and efficient to navigate.


  • Easy-to-use drag-and-drop interface
  • Real-time reporting and analytics
  • Shared access points, custom alerts, and active timelines for each deal.
  • Customizable deal stages, data insights and reporting, email and calendar sync, virtual documents, and more.


Per month billed annually

  • Essential: USD $14.90
  • Advanced: USD $24.90
  • Professional: USD $49.90
  • Enterprise: USD $99

See the full pricing comparison here


PipeDrive is a great tool for businesses of all sizes that need to organize their sales pipelines.

Whether you’re an entrepreneur just getting started or a big-scale enterprise that juggles hundreds of deals, PipeDrive has the features you need to keep your sales process organized and efficient.

PipeDrive increases visibility into all aspects of the sales funnel.

This helps you get the most out of each sale, and its intuitive design makes it incredibly easy to use with minimal setup time.

Sign up for a free trial of Pipedrive.

3. Zoho


Zoho is an online business software suite created to deliver high-performance and user-friendly benefits for front-office productivity.

From CRM, quoting solutions, and HR solutions to cloud storage, analytics, and even messaging software, Zoho has it all.

Most importantly, Zoho is designed for scalability, meaning it will evolve as your business grows.


  • Quick setup process and customizable features you can tailor for specific needs
  • All the essential apps you need to run, manage and grow your business
  • Collaboration tools, customizable reports, and mobile access.
  • Cloud-based platform


Per user/month, billed annually

  • All employees: $50
  • Select employees: $115

See the full pricing comparison here


Zoho is a beneficial tool for small and large businesses alike.

Zoho gives you the ability to automate processes, manage tasks more easily, collaborate with team members both internally and externally, create custom reports, and securely store and access data with no hassle.

From small business owners to enterprise-level users, anyone looking to optimize their workflows and increase productivity will benefit from the expansive set of tools offered in Zoho’s cloud-based platform.

It offers an intuitive user experience that simplifies day-to-day tasks, reduces manual processes, and improves efficiency.

Try it free for 30 days.

4. Hubspot


HubSpot is a comprehensive customer relationship management (CRM) software that provides marketers, sales teams, and customer service professionals with the tools they need to optimize their customer relationships.

The platform is designed to help businesses grow and provide users with all the tools they need to allow marketers to optimize their customer experience, track leads, build relationships via automated workflows, create sales dashboards for performance tracking, and more.

With Hubspot’s suite of integrated solutions, your organization can reach more potential customers and generate higher returns on your investments.


  • Provides innovative tools that assist with customer relations management, content creation, and search engine optimization (SEO)
  • Track KPIs to make informed decisions and boost bottom lines
  • Comprehensive guidance on effective content production
  • Marketing automation tools


Full suite per month billed annually

  • Starter: $45
  • Professional: $1600
  • Enterprise: $5000

Hubspot also offers plans for individual products, (i.e. marketing, sales, etc…) for a lower price.

See the full pricing comparison here


From helping corporate teams develop marketing strategies to fueling small businesses with the right tools – Hubspot is right for entrepreneurs, startups, growth companies, established corporations, and everything in between.

Hubspot makes it easy to improve your overall communication and receive greater insights into customer behaviors so you can tailor the best experiences for them.

Try it for free.

5. Monday

Overview is a platform for project and customer management.

It allows teams of all sizes to quickly manage customers, implement sales processes, organize projects, and manage tasks in one place.

With its intuitive interface and comprehensive set of features, makes it easy for teams to stay organized and get things done faster.

It also eliminates the need to rely on multiple tools, saving time and effort while maintaining efficiency.


  • Team members can assign tasks and work with custom templates
  • Reports to better analyze results with KPIs or Gantt charts
  • Accessible customization to build the workspace that best suits your workflow.
  • Intuitive visual tools such as Kanban tools and dynamic timelines


Per month, billed annually

  • Individual: FREE
  • Basic: $11
  • Standard: $14
  • Pro: $22
  • Enterprise: Contact for a quote

See the full pricing comparison here


If you’re in a team-oriented environment or manage collaborations, is definitely for you.

Its simple interface also makes it ideal for freelancers who want an efficient way to stay organized and keep track of their projects.

It could also prove to be beneficial for small businesses that are looking for user-friendly software suited to their needs.

With its versatile features and customizable options, gets the job done easily whether you’re in the gig economy or a large-scale organization.

Try the individual plan for free.

6. SAP


SAP, or Systems Applications and Products in Data Processing, is one of the most widely-used enterprise resource planning software solutions available.

Put simply, it’s an application suite—which includes modules like finance, accounting, sales, procurement, and human resources—that helps organizations manage their business processes more quickly and efficiently.

The goal of an SAP system is to provide an efficient way to digitize business systems and collect real-time data on various processes within the organization so that business operations can be streamlined and automated.


  • Strong analytics capabilities
  • Ensures transparency and compliance with internal regulations and external standards
  • Large suite of software solutions
  • Industry-specific solutions


SAP prices are tailored to your business size and needs. Check out your options at the SAP store.


SAP is a comprehensive enterprise resource planning (ERP) software solution that connects business processes, data, and people across departments.

Companies of all sizes can benefit from using SAP to gain intelligence from the data they have collected in order to help make informed decisions.

SAP is an essential system for telecom BSS architecture and one of the most widely used IT services.

It can be used to break down silos between departments and turn them into well-coordinated teams.

SAP can also provide traceability, eliminate inefficiencies and automate manual processes that are redundant, freeing up team members to tackle more complex tasks.

The time and cost it takes to implement SAP will depend on the size and how many modules they need; however, these costs generally gather returns within short terms.

All organizations that want an efficient end-to-end business solution should explore the benefits of SAP.

7. Salesforce


Salesforce is known as the best customer 360 CRM platform which helps organizations manage their relationships with customers, partners, and prospects.

It offers a variety of software solutions such as Marketing Cloud, which gives businesses the ability to track customer information, communication histories, and insights on sales opportunities while managing team collaborations.

With over 150,000 customers across the globe, Salesforce has become an essential enterprise solution for businesses aiming to stay ahead of the curve in CRM technology.


  • Create marketing automation for sales and service activities.
  • Real-time customer insights for increased data accuracy
  • Easy-to-use tools for creating email campaigns and setting up alerts
  • Customizable products and services to suit business needs


Pricing varies by product, shop the Salesforce product list here.


Salesforce is an incredibly powerful and versatile customer management tool, making it a great choice for any type of business looking to manage client data or relationships more effectively.

Small businesses can benefit from better organization and streamlining of operations.

Mid-sized and larger companies can also take advantage of Salesforce’s integration capabilities with existing systems and databases as well as its mass customization options to create end-to-end workflow solutions that meet their unique organizational needs.

With Salesforce, teams of all sizes of organizations can access critical information remotely in real-time allowing them to stay connected no matter where they are.

Salesforce is an essential tool for any business looking to streamline processes, increase customer data visibility, and drive profits.

Check out their free trial.

What Is A Business Support System?

Business Support Systems (aka BSS systems) provide a full range of customer lifecycle management services to make running a business easier.

These systems leverage tools such as enterprise resource planning, customer relationship management, workflow automation, order management, revenue management, and analytics to optimize operations and reduce costs for organizations of all sizes by increasing business efficiency and productivity.

what are bss solutions

How Business Support Systems Improve Operational Efficiency

Business support systems are a powerful tool for improving operational efficiency.

From streamlined workflows to the ability to store, manage, and analyze data in real time, these systems allow managers to accurately assess their performance and identify opportunities for improvement.

By taking advantage of up-to-date software platforms and applications, enterprise customers gain access to insights they may have previously overlooked or lacked the resources to track.

With clearer visibility into operations, any business can identify situations that need attention, allowing them to quickly address arising challenges and remain agile in an ever-evolving market.

types of bss solutions

Which Business Operations Can Be Handled By BSS Solutions?

Business Support System (BSS) Solutions are an extremely helpful tool for streamlining and managing many business operations.

It can help make managing large customer databases and providing customer support simpler, faster, and more efficient.

BSS can also handle the management of billing and invoicing processes; allowing clients to pay easily using multiple payment options with automated billing systems.

Accounts receivable functions such as subscription tracking, statement sending, and credit information reconciliation can be done faster.

And lastly, BSS provides robust telecommunications to reduce expenses by giving you essential tools like cost-effective web conferencing capabilities and network optimization technology.

best bss solutions

Can You Have More Than One Business Support System?

When it comes to business support systems, having more than one can be beneficial. It gives you the ability to create a tailor-made setup that best suits your business needs.

You can select solutions from various providers or find pre-packaged solutions that offer just the right amount of features for your particular line of work.

Additionally, with multiple systems in place, you’re better able to manage workflow and databases between departments.

Having multiple options also allows for greater security measures and further backups should anything go wrong.

All of these benefits empower enterprises to run more efficiently and save time, money, and resources.

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